Frequently Asked Questions

If you have back pain, are stuck sitting all day or don’t have Pierce Brosnan posture, the answer is YES. BetterBack™ allows you to sit effortlessly in perfect posture, easing back pain (and helping prevent it). Even if you don’t have back pain, wearing it for just 15 minutes a day can retrain your default posture, so when you stand or sit without BetterBack, your posture is greatly improved. Good posture boosts your mood, confidence, motivation and overall health.

BetterBack is great for working in front of your computer, on an airplane, watching TV, playing video games, studying, or even on the ground meditating. Basically anywhere you have to sit!

Every body is different and we recommend connecting with your doctor if you have any known medical conditions. BetterBack works by stabilizing your pelvis when you sit, allowing your spine to rest in its neutral and upright position, as well as providing lumbar support. Most of us sit for over 9 hours a day and we do it in various forms of slumped and rounded postures, which cause or exacerbate our issues. BetterBack allows you to effortlessly and comfortably maintain great posture while you sit. It’s helped over 125,000 people around the world with a wide range of back ailments.

BetterBack is safe and comfortable to wear all day long. We recommend starting out with 15 minutes a day because, just like Dwayne “The Rock” Johnson didn’t start life off with the ability to lift weights like Hercules, it takes time to build up your posture muscles.

Some people wear BetterBack for 15 minutes and feel sore because their posture muscles have been activated for the first time in a long time. For others, it feels like a breeze and they can wear it for hours starting on Day 1.

The key is to listen to your body.

It’s as easy as can be. Take a look at our instructional video or follow these steps:

Place both feet flat on the floor (it's ergonomic!). Wrap the back pad around your body and hook the knee pads over your knees (or over your shins; whichever is more comfortable). Pull on the adjustable leg straps to stack your spine inter perfect posture.

If you'd like help holding your legs together (especially great if you’re in a dress or skirt), slide the left strap into the center clip to hold your legs together without effort.

NASA memory foam is one of the amazing new features we offer to upgrade your BetterBack experience. This NASA-engineered foam is super plush and contours to your body with a unique spring-back, providing extra comfort and support. The original foam is still super high quality + comfortable, it just does not have the same contouring and rebound properties.

BetterBack is highly adjustable so you can get a custom ergonomic fit. Our sizes reflect different back pad and strap sizes:

• BetterBack (up to 36” waist) is great for folks with up to 36” waists.
• BetterBack (up to 42” waist) is perfect for folks with up to 42” waist, pregnant women or anyone looking for broader sitting support.
• BetterBack (up to 55” waist) has a back cushion that is twice as big as BetterBack (up to 36”) and longer straps so it can be adjusted for our friends with up to 55” waists or folks who are super tall.

If you aren’t in love with your BetterBack, you can return it within 60 days. Please fill out this form to request a return and we'll get right back to you. Be sure to hang on to the original packaging and all inserts and include them when you return your BetterBack. Refunds will be provided in the same way that the initial payment was made (e.g. Visa payments will be refunded directly to your Visa). We'll be refunding your account the full purchase amount if your BetterBack is received in like new, resellable condition. There will be a $5 restocking fee if it is returned without inserts, incomplete, or in blemished packaging. Shipping is nonrefundable.

We also cannot accept a return if your item arrives damaged or if your package is lost when you ship it back to us, so please take care.

BetterBack zips itself into a portable case just like this!

• Fold - with your knee pads next to the seam, fold your knee straps neatly underneath.
• Close - position your knee pads so they don’t overlap and close your case.
• Zip - you’re done! Your BetterBack is ready to carry and unpack when you’re ready to sit.

Unfortunately, BetterBack does not work while standing, lying down or driving = bummer. Even though we want you to have a supported back while driving, BetterBack does not offer you the mobility you need to safely operate your vehicle.

BetterBack won't interfere with pregnancy at all (definitely chat with your doctor if you are concerned).

Machine washing is not recommended for your BetterBack. Instead, keep your BetterBack looking new by spot cleaning when needed, and letting it air dry.

Feel free to call us at 415-326-6315 or drop us an email at

hi@getbetterback.com. We are excited to connect. :)

Due to the Christmas rush here’s our current holiday delivery times:

USA
Last Day to purchase for Standard Shipping - Dec 11
Last Day to purchase for 3-Day Shipping - Dec 18
Last Day to purchase for 2-Day Shipping - Dec 18

International
For our international friends, unfortunately, express shipping is still unavailable at this time. We’ll do our best to make sure that your order will ship within 24 hours of purchase.